Overview: This web workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills specific to your locality.
At the enhanced care level staff are expected to have a good level of expertise in customer care and a background of working in a healthcare environment and some experience of the active signposting.
Enhanced care navigators may be expected to provide detailed knowledge of the localities service directory and support and train other frontline members of the primary care team
The learning outcomes of the workshop:
- Delegates will understand the principles of Enhanced Care Navigation
- They will understand the benefits of supporting and enabling healthier behaviours and self-care for patients.
- Explore conversational techniques and build on communications techniques introduced at the active signposting training, such as active listening, motivational conversations and dealing with difficult conversations.
- They will gain an understanding of how to work across a range of service providers and develop skills in forming and maintaining professional relationships and network across organisations and clinical specialists.
- Will understand the potential complexities and risks.
- They will provide a degree of independent, autonomous working and will work effectively alongside the clinical Care Navigation lead.
Who should attend?
Attendees will be experienced active sign posters who want to take the role further and act as Care Navigation Champion within an individual practice.
The web workshop aims to:
- Improve patient and carer experience.
- Help reduce unnecessary hospital admissions and GP attendance, without necessarily incurring higher costs.
- Provide an opportunity to update and extend knowledge of local services.
- Explore the role of advocate for signposting within the practice.
Training Provider: Practice Managers Association (PMA)
